When the Directory Server (LDAP) information is configured correctly in the account settings, the functionality is enabled for directory lookups, but Outlook will repeatedly display an error code 17768.
If you're having trouble getting sync set up, or aren't seeing events and appointments syncing, here are some common issues: Acuity requires an online service like Office 365, or Exchange in order to set up 2-way syncing.
You may be able to find the email address for a public folder by looking in the To field of messages in the public folder.
Or, you can search for the address in your organization's directory.
Important: Some of the information below asks you to make changes to your software and/or usage of them.
We recommend that you discuss these changes with your local IT administrator prior to making these changes.